Questions
Before you ask
If your question is not here, write to us — a person answers.
The art
- How do I know what I am buying?
- Each piece is published with its craft, technique, material and place recorded on its own page. A detail we have not verified is left out rather than guessed at — so what is written there is what we know.
- Will two pieces be identical?
- No. Handwork varies, and that variation is the point rather than a fault. Where a piece is one of one, its page says so.
- Who made this?
- Each piece is linked to its maker. Maker profiles are published only with that person's consent, so a maker appears here once they have agreed and not before.
Buying
- How do I buy a piece?
- Through Amazon. Each piece links to its own listing, and the sale, the payment and the delivery all happen there. A piece with no link is not listed yet — write to us about it and we will tell you when it goes up.
- Why not buy here directly?
- Because Amazon already does the parts that are easy to do badly — taking money safely, delivering across India, and handling it when something goes wrong. We would rather spend our time on the work than on a checkout.
- Which payment methods can I use?
- Whatever Amazon accepts at checkout, which is rather more than we could offer on our own.
- Can I have something made to order?
- No. Each piece is made and then released — a few a month — rather than made to a brief. If a piece has sold, there is not another one like it.
Delivery and returns
- Where do you ship, and what does it cost?
- Delivery is Amazon's, so the listing is the honest answer: it shows where the piece can go, what it costs and when it arrives, before you pay. We would only be guessing.
- Can I return something?
- Returns go through Amazon, under the return policy shown on that listing. It is their process and their timescale, and it is the same one you already know.
- What if it arrives damaged?
- Start the return on Amazon — that is what protects you, and it is faster than us. Then send us a photograph as well. Transit damage to a piece that exists only once is something we want to see.
After it arrives
- How do I look after it?
- There is a guide under Care. Hand-painted cloth and carved wood both want less than people expect: no machine, no direct sun.